Last Updated: July 2026

At PEPS 4 HEALTH, we are committed to providing high-quality products, reliable service, and a smooth customer experience. We carefully inspect and package every order before shipment to ensure your products arrive safely and in excellent condition.

Please review our Return & Refund Policy below before placing your order.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact our support team as soon as possible with your order details. Once an order has been dispatched, we are unable to cancel or modify it.

Returns

Due to the sensitive nature of our products and strict quality control standards, we do not accept returns for products that have been opened, used, damaged, or altered after delivery.

Products must remain unopened and in their original packaging to be considered for a return request.

Return requests must be submitted within 14 days of receiving your order. Any return request submitted after this period may not be eligible for approval.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we may offer a replacement or refund where applicable.

Refund Process

Once your refund request has been approved, refunds will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Shipping fees are non-refundable unless the issue was caused by an error on our part or a damaged/incorrect shipment.

Non-Refundable Items

Refunds cannot be issued for:

• Opened or used products
• Products damaged after delivery due to improper handling or storage
• Orders placed with incorrect customer information
• Change of mind after purchase
• Products purchased during special promotions unless defective

Quality Assurance

At PEPS 4 HEALTH, we prioritize product quality and customer satisfaction. Every order is handled with care and prepared according to our quality standards.

If you experience any issue with your order, please contact our support team and we will work with you to find the best possible resolution.

Contact Us

For any questions regarding returns, refunds, or order issues, please contact:

PEPS 4 HEALTH
Email: peps4health@gmail.com.

We appreciate your trust and are committed to delivering the highest standard of service.